FAQ
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Orders
What is a graphic kit?
Our graphic kits are motorcycle-specific decal products manufactured differently from conventional vinyl wrapping films.
Graphic kits are widely used by riders around the world because they are relatively easy to install and maintain while dramatically changing the overall appearance of a motorcycle.
A graphic kit is made up of multiple individual decal pieces. Therefore, small gaps of approximately 2–5 mm between the pieces after installation are normal and expected.
See real installations in our Lookbook
Take a look at the close-up photos of the bikes in our Lookbook. You can see the small gaps between the individual decal pieces. These bikes were installed by professional installers, and the gaps may be slightly larger depending on the installer’s experience and installation method.
However, when viewing the motorcycle as a whole, these small gaps are generally not noticeable, and most customers are very satisfied with the overall appearance and finish after installation.
If you would like the motorcycle’s original painted surface to blend as naturally as possible with the gaps between the decals, we recommend choosing a design with colors similar to your motorcycle’s original paint color.
Please also note that there may be slight color differences between the graphic kit shown on our website and the actual printed product. Colors may appear differently depending on the type and settings of your phone or monitor, and digital screens and printed materials reproduce colors in different ways.
For a better idea of how our graphic kits look after installation, take a look at the real customer installation photos in our Lookbook.
Important Notice
All of our graphic kits are made to order after your purchase based on the motorcycle model, year, version, design, and options you select.
Therefore, once an order has been placed, exchanges, returns, and refunds are not available for customer-related reasons such as a change of mind or an incorrect selection of the model, year, version, or options.
Please carefully check your motorcycle model, year, version, design, color, and selected options before placing your order.
What are the Print Base and Laminate options?
A graphic kit is mainly made up of a Print Base (Base Film) and a Laminate / Finish applied over the printed surface for protection.
PRINT BASE / BASE FILM
The most commonly used base film is Standard White.
If you prefer a more eye-catching and vibrant appearance, you can select one of our Chrome base films. Chrome films reflect light differently depending on the angle and surrounding environment, creating a more distinctive appearance than a standard white base.
LAMINATE / FINISH
The laminate is the protective film applied over the printed graphics.
The most commonly selected finishes are Glossy and Matte.
Glossy: A shiny finish with a smooth, clean, and vivid appearance.
Matte: A non-reflective finish that creates a more subtle and premium look.
You can see examples of different combinations below.
We hope these actual installation examples help you choose the option that best suits your preference.
How long does production and shipping take?
All graphic kits are made to order after purchase based on the motorcycle model, year, version, and options you select.
The standard production time is approximately 2–3 business days after the order is placed. When many orders come in at once, production can take up to 5 business days.
Once production is complete, your order will be shipped via FedEx. Delivery normally takes approximately 2–5 business days, although delivery times may vary depending on the destination, region, and local customs clearance process.
Once a tracking number has been issued, it will be sent to the email address provided with your order. You can use the tracking number to follow the status of your shipment.
If you do not see the tracking email, please also check your spam or junk mail folder.
The standard shipping fee for a graphic kit is USD 39.
Do you ship to my country?
We ship our graphic kits to most countries worldwide via FedEx.
Can I customize the design?
If you would like to customize a graphic kit, please contact us before placing your order.
Customization availability depends on the requested changes and the specific graphic kit. Please send us the details of the changes you would like, such as color changes, logo additions or replacements, names, or numbers. We will review your request and let you know whether it can be done and how to place the order.
For simple changes, you can simply describe what you would like to modify.
If you would like a logo, name, number, or other element placed in a specific location, we recommend taking a screenshot of the graphic kit and marking the exact position directly on the image. This helps us clearly understand your request.
Simple customization can be provided at no additional charge. Please note that a design proof is not provided for free customization.
More complex customization requires a USD 30 design fee. This includes an initial design proof and up to two revisions. Additional fees may apply if further revisions are requested.
Please send customization requests to:
Important Notice
If an order is placed without prior consultation, production may begin using the original design and the options selected at checkout. Once production has started, customization may no longer be possible or additional production costs may apply. For this reason, please make sure to contact us before ordering.
I cannot complete my payment through PayPal.
You can complete your payment through PayPal without creating a PayPal account. In this case, you will need a credit or debit card that supports international online payments.
If your card supports international payments but the transaction is still unsuccessful, please check whether international or international online payments are restricted by your card issuer.
Please contact your card issuer to confirm that international online payments are enabled, and then try the payment again.
Which parts of the motorcycle are covered by the graphic kit?
Please refer to the “Included Parts” image located toward the end of each graphic kit product page.
The areas highlighted in that image show the main parts included with the graphic kit.
Some smaller pieces, such as fuel cap, handguard, or rear tail graphics, may be included as complimentary additional pieces depending on the motorcycle model or design.
These additional pieces are not guaranteed components of every kit and may not fit every individual motorcycle specification.
Will this graphic kit fit my motorcycle?
Please check the motorcycle model, year, and available options shown in the product title and product page.
Before placing your order, please make sure the following information matches your motorcycle:
- Motorcycle model
- Specific version
- Model year
If you are unsure whether a graphic kit will fit your motorcycle, please send us a full photo of your motorcycle along with the product name or a screenshot of the graphic kit you are interested in.
We will check it and advise you accordingly.
I cannot find a graphic kit for my motorcycle.
Most of our current graphic kit templates are for motorcycle models released from approximately 2014 onward.
For older motorcycles, it can be difficult for us to obtain the actual bike required to create an accurate template.
All currently available graphic kits can be found on our website. If you cannot find your motorcycle model on our website, it is likely that we do not currently have a template for that model.
If there is a motorcycle model you would like us to add, please let us know by email.
We continuously monitor customer requests and market demand and will do our best to develop new models in the future.
I would like to order only certain parts of a graphic kit.
Yes, this may be possible.
Please take a screenshot of the graphic kit you are interested in, clearly mark the parts you need, and send it to us by email.
We will check whether the requested parts can be produced and provide you with a price.
Can I see photos of the graphic kits installed on actual motorcycles?
You can see DRB GraphiX graphic kits installed on a wide variety of motorcycles on our Instagram page.
Installation
How do I install a graphic kit?
Having your graphic kit installed by a professional can make the process easier and help achieve the best possible finish.
However, our graphic kits are made with motorcycle-specific air-release film, so even first-time installers can install them themselves by carefully following the proper installation process.
Before installation, we recommend searching YouTube for “Graphic Kit Install” and watching several installation videos for reference.
1. Clean the surface thoroughly
The most important step is properly cleaning the motorcycle surface before installation. Any dust, oil, grease, wax, or other contaminants left on the surface can significantly reduce adhesion.
Before installation, we use parts cleaner and IPA (Isopropyl Alcohol) to thoroughly clean the surface. Where possible, we recommend removing removable OEM stickers before installing the graphic kit.
2. Do not stretch the decal
Graphic kits are installed differently from conventional vinyl wrapping film.
If the decal is stretched excessively during installation, the film may try to return to its original shape over time, which can cause lifting around the edges or air bubbles.
For this reason, even on curved surfaces, the decal should not be excessively stretched. It should be positioned so that the entire surface of the decal naturally follows and adheres to the shape of the motorcycle panel.
3. Install dry and apply heat
We recommend dry installation.
Once the decal is positioned correctly, apply heat evenly using a heat gun or hair dryer. Applying heat helps activate the adhesive and improves adhesion to the motorcycle panel.
After heating the entire decal, apply heat once more around the edges. This can help prevent the edges from lifting over time.
It is important not to apply strong heat until you are satisfied with the final position.
If the decal is positioned incorrectly, it can be carefully removed and repositioned. We recommend applying final heat only after the position has been fully confirmed.
If you make a mistake during installation, we offer reasonably priced Repair Kits to existing DRB GraphiX customers so that only the necessary pieces can be reproduced.
How do I remove my graphic kit?
Start by slowly lifting the graphic kit from one edge.
If the adhesive is strong and the decal is difficult to remove, applying moderate heat with a heat gun or hair dryer can soften the film and make removal easier. We recommend removing it slowly rather than pulling it off forcefully all at once.
In very rare cases, the paint surface may peel or become damaged during removal depending on the condition of the motorcycle’s paint. This may be slightly more likely on older motorcycles, previously damaged paint, surfaces with small cracks, or areas that have been repainted or repaired.
These cases are uncommon, and in most cases graphic kits can be removed cleanly from normal paint surfaces without any major issues.
Product Support
I made a mistake during installation.
No need to worry.
For customers who purchased a DRB GraphiX product, we offer reasonably priced Repair Kits that allow us to reproduce only the pieces you need.
Please email us the following:
- Order number
- A clear photo showing the piece or pieces you need
We will review the request and provide you with a quote.
Part of my graphic kit has been damaged. Can I order only the damaged pieces?
We offer Repair Kits for existing customers, allowing you to reorder only the pieces you need.
Please send us your order number and a full photo of your motorcycle with the required parts clearly marked.
Please keep one thing in mind.
Graphic kits that have been installed for a long period of time may change slightly in color or surface appearance due to UV exposure, temperature, washing, and other environmental conditions.
For this reason, even if replacement pieces are produced using the same material and original print data, there may be slight differences in color or surface appearance compared with the existing graphic kit that has been exposed to outdoor conditions for an extended period.
My graphic kit appears to have been damaged during shipping.
During international shipping, the outer box may occasionally become compressed, or the graphic kit inside may develop temporary creases.
If only the outer box is damaged
We pack our graphic kits using an outer box, internal protective materials, and plastic packaging to help protect the contents.
If only the outer box is damaged and the graphic kit inside is in good condition, the product can be used normally.
If the graphic kit is creased
The graphic kit may occasionally develop creases if it moves or is compressed during transportation.
Most light creases will naturally smooth out when heat is applied with a heat gun or hair dryer during the installation process.
Important Notice
if you believe the product has been seriously damaged, please do not install it. Send us photos showing its current condition first.
If installation is carried out before we can review the condition of the product, it may be difficult to verify its condition at the time of delivery, which may limit the support we can provide.
I think some pieces are missing from my graphic kit.
If you believe any pieces are missing from your graphic kit, please do not begin installation.
Any missing pieces must be checked before installation begins.
Please inspect all components as soon as possible after receiving your order. If you believe a piece is missing, do not begin installation and contact us within 3 business days of receiving the package.
Using the layout guide included with your product, arrange all of the graphic pieces in the same layout and send us the following:
- Order number
- One photo showing all pieces of the complete graphic kit together
- A photo of the supplied layout guide with the piece you believe is missing clearly marked
We will compare the photos with our production data and confirm whether any pieces are missing.
Important Notice
A photo showing the complete contents of the graphic kit before installation is required in order for us to verify whether any pieces were missing.
Once installation has started, it may no longer be possible to accurately verify the original condition of the complete kit. Therefore, if photos showing the complete kit before installation are not available, we may not be able to verify whether any pieces were missing.
If you believe something is missing, please do not begin installation and contact us first by following the procedure above.
I think I received the wrong graphic kit.
If the design is different from what you ordered
Please send us your order number and a full photo of the graphic kit you received. We will compare it with your order details and review the issue.
If the graphic kit does not appear to fit your motorcycle
Please send us:
- Order number
- A full photo of your motorcycle
- A full photo of the graphic kit you received
- Photos of the graphic pieces you believe do not fit
We will review the photos and respond as quickly as possible.
Returns & Refunds
Can I cancel my order?
All graphic kits are made to order after purchase based on the motorcycle model, version, year, design, and options selected by the customer.
For this reason, cancellation availability depends on the production status of your order.
Before production begins
If production has not yet started, the order can be canceled and a full refund will be issued.
Production has started, but the order has not yet shipped
If printing or production has already started, cancellation may no longer be possible, or costs already incurred for special materials and production may be deducted from the refund depending on the production stage.
If the product has been personally customized at the customer’s request, cancellation may not be possible once production has started.
After the order has shipped
Once the order has been shipped, it can no longer be canceled.
If you need to cancel your order, please contact us as soon as possible.
Can I exchange, return, or receive a refund if I simply change my mind?
All graphic kits are made to order specifically for the motorcycle model, version, year, design, and options selected by the customer.
Therefore, exchanges, returns, and refunds are not available for a change of mind.
Please carefully check the motorcycle model, year, design, color, and selected options before placing your order.
I selected the wrong model or option. Can I exchange or return it?
Each graphic kit is individually made according to the motorcycle model, year, version, and options selected when the order is placed.
Therefore, exchanges, returns, and refunds are not available for incorrect selections made when placing an order.
However, please let us know what was selected incorrectly, and we will do our best to assist you with the available options.
Can a personally customized graphic kit be exchanged or returned?
Graphic kits that have been individually modified at the customer’s request, including changes to colors, logos, names, numbers, or other design elements, are custom-made products that cannot be resold to another customer.
Therefore, exchanges, returns, and refunds are not available due to a change of mind or changes requested by the customer.
Can I receive a refund if there is a problem with the product?
All graphic kits are made to order specifically for the motorcycle model, year, version, and options selected by the customer.
Therefore, exchanges, returns, and refunds are not available due to a change of mind, an incorrect model, year, version, or option selection, or other errors made when placing the order.
If you believe there is a problem with the product, please contact us first and let us know what issue you are experiencing.
We will review the information provided, determine the cause of the issue, and advise you on the appropriate support based on our findings.
To help us review the issue quickly, please send us:
- Order number
- A description of the issue
- Photos clearly showing the issue
If you received a design different from the one you ordered
Please send us your order number and a full photo of the graphic kit you received. We will compare it with your order details and review the issue.
If the graphic kit does not appear to fit your motorcycle
Please send us your order number, a full photo of your motorcycle, and photos showing the graphic pieces you believe do not fit together with the corresponding areas of the motorcycle.
Important Notice
If you believe there is a problem with the product, it is important to contact us before beginning installation. Once the product has been installed, it may be difficult to accurately verify its original condition or compatibility at the time it was received.